Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.

1. How long does it take for you to complete my order?
2. What is a "proof"?
3. Why do I need to look at a proof if I've already given you everything I need to have done?
4. Do I still need to approve a proof if I bring my work in on disk?
5. How do I go about getting an estimate from you?
6. What is your phone number and operating hours?
7. How long does it take for me to get the proof of my job?
8. What file formats can you take?
9. What types of storage media do you accept?
10. Will you match a sample I print out on my own printer, or a previously printed sample?
11. Will I always receive exactly the quantity I order?
12. What if I want to change something on my order after I've placed it or approved the proof?
13. Where can I find Post Office regulations and rules for bulk mail permits?

1. How long does it take for you to complete my order?
   Most jobs will be shipped or delivered within 5 - 7 business days after you approve your proof. Shipping by UPS takes from 1 to 7 business days to get to you depending on your location. We offer free local shipping and delivery in the Syracuse area.
   
   
   
2. What is a "proof"?
   A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
   
   On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
   
   
3. Why do I need to look at a proof if I've already given you everything I need to have done?
   We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
   
   
4. Do I still need to approve a proof if I bring my work in on disk?
   Yes, absolutely.
   
   
5. How do I go about getting an estimate from you?
   Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.
   
   
6. What is your phone number and operating hours?You can call us at 1-800-536-6201 or 315-468-6201 from 7:30am to 5pm EST Monday through Friday. You can send an e-mail at any time.
   
   
7. How long does it take for me to get the proof of my job?Once you have placed your order, you should get your proof within 2 business days after we receive your electronic files (assuming there are no major problems with your file).
   
   
   
8. What file formats can you take?We can take Quark (Mac Version), InDesign, Illustrator, Photoshop, Word, and most files output as a PDF.
   
   
   
9. What types of storage media do you accept?We can take your files on a CD or Zip disk or you can upload your file using the Send us a File link on this website.
   
   
10. Will you match a sample I print out on my own printer, or a previously printed sample?There is no guarantee that your finished piece will match your printed sample. This is due in part to the widely varying results from different output devices including inkjet and laser printers, proofing devices, and different forms of printing other than true offset lithography. Even from one commercial printing firm to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography.
    
    
    
11. Will I always receive exactly the quantity I order?Most of the time, we ship you slightly more than you ordered. On occasion, we ship slightly fewer pieces than you ordered. Printing industry trade standards allow for overages or underages of up to 10%. If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order 5-10% over the minimum quantity you need.
    
    
    
12. What if I want to change something on my order after I've placed it or approved the proof?We require an electronic "paper trail" for all changes made after your initial order is placed. You may make changes to such things as quantity, shipping method, or shipping address. Please note that some changes cannot be made after certain stages in the production process -- for instance, the quantity cannot be changed once your job has
    been printed.
    
    
    
13. Where can I find Post Office regulations and rules for bulk mail permits?http://www.usps.com/send/postagepermitimprintsandmeters/tipsforusingapermitimprint.htm